Customer Support Live Chat
Add a live chat widget to your product in minutes. Real-time messaging, agent inbox, and AI-assisted responses — all through one API.
Pain Points, Solved
Common Pain Points
Chat widgets slow down your site
Third-party chat widgets load heavy JavaScript bundles, add seconds to page load, and hurt Core Web Vitals scores.
No context about the customer
When a customer starts a chat, agents scramble to find their account info, recent tickets, and usage data in separate systems.
Scaling support means scaling headcount
Every new customer means more chat volume. Without automation, the only solution is hiring more agents.
How Transactional Helps
Lightweight, customizable widget
The Transactional chat widget loads asynchronously with minimal footprint. Style it to match your brand and control exactly when and where it appears.
Full customer context in the inbox
The agent inbox shows customer profile, recent activity, past conversations, and relevant account data — pulled from your app via API.
AI-powered first response
The AI Gateway powers automatic responses to common questions using your knowledge base. Agents handle only what AI cannot resolve.
By the Numbers
<20 KB
Widget bundle size
<5 sec
First response time
~40%
AI resolution rate
4.8/5
Agent satisfaction
Overview
Live chat is the fastest way to help customers — but only if the experience is fast, contextual, and scalable. Transactional Support gives you a chat widget you can embed in your product, an agent inbox with full customer context, and AI assistance to handle routine questions automatically.
How it works
Embed the widget
Add a single script tag or use the React component. The widget connects via WebSocket for real-time messaging with typing indicators and read receipts.
Manage conversations
The agent inbox organizes conversations by status, priority, and assignee. Agents can transfer, tag, and snooze conversations. Internal notes keep the team aligned.
Automate with AI
Connect your knowledge base to the AI Gateway. When a customer asks a question that matches your docs, the AI responds instantly. If confidence is low, it routes to a human agent.
Integration with your stack
- Auth — Identify logged-in users automatically, no repeat sign-in
- Email — Follow up via email when customers leave the chat
- Forms — Collect structured feedback after conversations close
- Memory — AI remembers past interactions for personalized support