Customer Support
Real-time chat widget with unified inbox. Sub-100ms message delivery with intelligent routing and full conversation context.
Built for High Frequency Support
Real-time customer support infrastructure with sub-100ms message delivery and intelligent routing worldwide.
<100ms
Message Delivery
Real-time message delivery with WebSocket connections and intelligent fallbacks.
Unified
Inbox
Single inbox for all customer conversations across chat, email, and social.
24/7
Availability
Always-on support infrastructure with automatic failover and redundancy.
Smart
Routing
Intelligent assignment based on skills, availability, and customer context.
Embed in minutes.
Drop in our customizable chat widget with just a few lines of code. Full theming support and mobile-responsive design.
import { Transactional } from '@transactional/chat';
const chat = new Transactional({
apiKey: process.env.TRANSACTIONAL_API_KEY,
});
// Embed the widget
chat.widget.init({
containerId: 'chat-widget',
theme: 'dark',
});
// Send a message programmatically
await chat.messages.send({
conversationId: 'conv_123',
content: 'Hello from your app!',
});The modern way to handle support.
Leave fragmented tools behind. One platform for all customer conversations.
The old approach
- Multiple disconnected tools
- Manual ticket routing
- No conversation context
- Slow response times
The modern approach
- Unified inbox for all channels
- AI-powered smart routing
- Full customer context
- Real-time messaging
Everything you need for support.
Complete support infrastructure with built-in best practices.
Real-time
Messages delivered instantly with typing indicators.
Easy Integration
Add the widget with a single script tag.
Customizable
Match your brand colors and positioning.
UNIFIED
BY DESIGN.
INFRASTRUCTURE FOR THE NEXT GENERATION